@LoveYourShelf Sorry to hear this. I'm going to flag your thread to the Square moderators here. But, first, you didn't provide the most important piece of information -- what is the third-party app? Also, did you find it in the official Square App Marketplace, or is this made by a third-party that claims to work with Square? The difference is important, as I'll explain next.
The path for fixing all third-party app integration issues is to begin with the third party. Why? Because they use Square-provided APIs to carry out their third-party tasks. Therefore, if something is wrong with those APIs (as your third party seems to claim), then the third party engineers need to work with the Square engineers to resolve the issue. Trust me, you do NOT want to be involved in this, unless you are an amazing software geek who can talk the language. I am a former software engineer and even I don't want to get between Square and third-parties. It never goes well.
Anyway, the third party people are just being disingenuous and lazy. If they have found a bug with Square's APIs they need to work with Square to fix them. You have no standing in this process other than to insist that the third party do this. It sounds like they just want to take your money and not support their product, which is inexcusable.
That being said, I'll gladly flag this thread to the moderators, after you have provided the information I asked for.
One other thing while you are waiting for this lazy third party to do its job. You DO NOT have to go into each item individually and save them. You can use the item catalog batch tool to update visibility for many items at once. And yes, I understand you aren't changing anything. But using the batch "change" tool will still be much quicker than what you are doing.
Open your item catalog. Select the items you want to update visibility for. Hopefully this is as easy as every item in your catalog needs to be visible, so you can select all items with one click. Then click the "Actions" button at the bottom of the screen and select "Update site visibility." Click the radio button "Visible" then click the Update button at the top. This should make all items visible at once, though I would recommend giving the servers a while to catch up after you have done this.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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