Bug Report : Default fulfillment method "Shipping" showing as the "Pickup"

[Evgueni]

After "another update" my customers can't complete the purchases.

The Default fulfillment method  set as "Shipping" but showing as the "Pickup" for all customers.

After the basket with items selected, customers can't find the way to switch to "shipping" and just walking away without completing the purchase.

I have 3-4 calls a day from people, reporting the issue , they can't find the way to switch to the shipping.

Every time I have to tell: please select a random item again and here you will see the option...

All my setting are correct.

Please fix the bug

AND make the website user-friendly, so user is not getting lost in the process.
Take a look how easy it is on the Shopify platform to switch between shipping and pickup at any given moment of the checkout.....

[Ellie_]

Hi there, @Evgueni,

Thank you for reaching out and taking the time to report this, we understand how frustrating this must be, especially when it's directly impacting your sales and customer experience. We’ve reviewed your description closely, and it does sound like you're encountering a bug affecting the default fulfillment method on your Square Online store. We really appreciate you flagging this, and we’re sorry you’re having to handle multiple support calls per day because of it. That’s not the experience we want for you or your customers. We want to escalate this on our end as well, to being, can you provide a link to your site?

[Evgueni]

www.can.ca

[Evgueni]

I guess no one cares about anything at the squareup.com. How can I get anything to get fixed? For 5 years I complain about issues and 0 responses. What a mistake to start the business on this platform. 

[phantomwhale]

Also have this bug, have been wrangling with support, but keep getting sent to two settings screens (that are currently saying SHIPPING should be default) and they talk about 1-2 more screens / menu options that simply don't even exist.

Have tried on and off to fix this up for 1-2 years now, but I think it's just a bug with the website. Support assume we're making mistakes, so nothing get escalated to anyone who might actually dig into the code and find the actual issue.

[Evgueni · Accepted solution]

I have a new account manager who managed to fix it in 1 day, his name is Dalton Reid. I hope it was fixed for everybody.