Bug: Large Order Limit Message to Customers Not Correct

[cbstl]

We use the following large order limit setting so that no more than 10 items for Pickup can be purchased from our Square Online store, with a message defined to help customers that try to order more than 10:

However, in our online store, when someone tries to add more than 10 items to their cart, the message they get is completely different from the message defined in that setting and doesn't even correctly display what the limit is. Here's what the customer sees:

This is obviously a bug in Square Online. I'm glad it does at least prevent them from placing the large order per the limit that we set, but the resulting messaging needs to be corrected. Thanks.

[Ellie_]

Hi there, @cbstl,

Thank you for bringing this to our attention, we are happy to look into this further for you. When you have a moment, can you please provide us with the link to your website? Also, is this on all items or just specific items when attempted to add them to the cart?

[cbstl]

@Ellie_ - I just replied but it's not showing up so I'll try again. Here's our store: https://thecakery-109122.square.site/

The limit setting is universal, so it applies to all items. For example, just try adding 11 of this item (or any item) to your cart after selecting all the required modifiers and you'll see the message from the screenshot just under the item quantity:
https://thecakery-109122.square.site/product/chocolate-chip-cookies/162?cs=true&cst=custom

[cbstl]

@Ellie_ - Any progress on investigating this issue?

[cbstl]

@Ellie_ or anyone else from Square - This issue is still present. Is someone working on this? It should be extremely easy for your engineers to reproduce. This bug should have a high priority because the incorrect message is very confusing for our customers. 

[MayaP]

Hey @cbstl - Thanks for your patience and for bringing this to our attention. I’m escalating this to our Advanced Support Team for further investigation. I’ll update you as soon as I have more information.

[cbstl]

Thank you @MayaP. I look forward to your updates.

[cbstl · Accepted solution]

@MayaP - Just wanted to let you (and others reading this thread) know that the engineers have fixed this problem. Now during the checkout process, if they have a higher number of items in their cart than the limit we've specified in our settings, the message that we specify shows up at the top of the checkout screen and it doesn't let the customer continue to payment, which is perfect. Thanks for pushing this through!

[MayaP]

Good Morning @cbstl - I apologize Ive been off, but I am so glad to hear this! Thank you for updating the thread. If you need anything else, don't hesitate to tag me. 😊

[DynoMIGHT]

Hi, I am experiencing this issue as well. It is confusing for customers because they don't know what their cart limit is.

[MayaP]

Hello @DynoMIGHT,

Thanks for sharing your experience. Are you seeing this issue with all items or just specific ones? What error message are you receiving? If possible, please provide a screenshot of the message and share a link to your site so we can take a closer look. I appreciate your help.