Brand new, looking for help setting up website.

[Tiff01]

Hi, I just created a square up yesterday 9/30/26 and I am trying to create a website. I am on the dashboard and I have clicked channels>Square online> create your website....once I hit create your website it takes me to weebly.com and asks me to sign in. I have tried to sign in via the "log in with square" button, (it redirects me back to weebly.com. The "sign in with email" I tried having weebly send me a reset password email (received nothing because I don't have a weekly account nor do I ever recall having one. I tried "sign in with google" and it redirects me back to the page again. What do I do? It keeps looping me and I have already signed up for the 30 day free trial of $49 plan. If anyone is able to offer assistance I would be grateful. I have talked to the AI assistant on square up to no avail and I called the customer service number and they said they are open from 6a to 6p but aren't available and the call disconnected. I'm not sure what time zone but I will look that up next because it is 9:09 est where I am. Again if anyone can help or has advice I would greatly appreciate it. 

[kacey_k]

Welcome to Square! 😊 It sounds like you may be hitting an account-provisioning/login loop rather than doing anything wrong.

With a new Square account, you should normally create and manage your website directly from Square Dashboard → Channels → Square Online. Square’s current setup instructions don’t require you to create a separate Weebly account or reset a Weebly password first. 

Since Log in with Square is sending you right back to the Weebly login page, I’d try signing completely out of both Square and Weebly, then clear the browser cookies/cache or use a private/incognito window. Sign back into Square first, then go to Channels → Square Online and try creating the site again. I’d also try this from a desktop browser if you’re currently using mobile.

I would not create a separate Weebly account with another login just to get around the loop. Since you’ve already activated the 30-day trial on this Square account, you want the website properly associated with that same Square account.

If it continues looping, I’d contact Square Support because they can check whether the website/Square Online portion of your new account was provisioned correctly. You can also use Dashboard → ? → Support Assistant and request a live agent when that option appears. Square currently lists live-agent hours as Monday-Friday, 6 a.m.-6 p.m. Pacific Time, so 9:09 a.m. Eastern would actually be 6:09 a.m. Pacific, right at opening. Phone availability can also vary by subscription. 

One other thing I’d mention to Support: “I created my Square account on 9/30/26, started the website trial, and Channels → Square Online → Create your website redirects me to a Weebly authentication loop.” That should help them understand this is an account/site-access issue rather than a question about how to design the website.

Hope they can get that connection unstuck quickly so you can actually start building! 😊

[SecondHomeSites]

kacey's steps are solid. One more thing: if the loop keeps going, try a browser that has never logged into Square, sign in to Square there first, then open Channels > Square Online. When you contact support, ask them to check whether the Online site was created on your account at all. It sounds like the provisioning step never finished. Did you ever get past the Weebly sign-in page?