Autofill messes up online payment process

I'm selling tickets to a webinar using square, and one thing that really messes up a lot of my buyers is that when they use autofill for the online checkout billing address, square doesn't seem to recognize that an address was entered at all, and it won't proceed to the purchase button, telling my clients that information is missing even though it isn't.  The solution to this is to delete one character of the street address and then use the square-suggested address that comes up.  But of course, my clients don't know that, so I get lots of emails saying that the checkout doesn't work.

 

Any solution?  I can't be the only person who has experienced this...  Thanks!

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Square Community Moderator

Solution

Hi all 👋 Just popping in to say, I haven't forgotten about your feedback here.

Unfortunately, I haven't heard back from the Payment Links Team just yet on my prior escalation 😞 but I've bumped it again to get their attention.

Hoping to have some information to provide you soon 🤞 Thanks again for your patience ❤️

Violet
Community Moderator, Square
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Square Champion

@Summer2024 I’m going to attach a video that proves that Square can make the auto-fill work on consolidated address fields.  As you see in the video, I’m checking out in Square’s Online Store and when I do auto-fill of my address in THAT consolidated address field, it works perfectly!  So, my question is, why can Square make this work for their online store, but they can’t make it work for our stores that use checkout links?  Both are “consolidated single-field address input with built-in address validation.”  Can’t Square make checkout links use the same “consolidated single-field address input with built-in address validation” that you use for yourselves?  Inquiring minds want to know! ha.

 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I know @_Violet reached out to the product team as well, so I am interested to see what they have to say. I know she is just getting started this morning, so she should have her own response soon. 

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Unfortunately it doesn’t help. Please let me know if anything can be done to improve the coding so that the square checkout process can conform with commonly accepted industry standards in 2025. Thanks!

 

until then, I will be losing sales or wasting time or confusing my customers with extra instructions. Three very poor outcomes from my perspective. Maybe there’s just another platform I should be using instead of Square I suppose, if the company is unwilling to solve this issue.

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Square Champion

@cameronjpu I just posted my reply to @Summer2024 too. With video proof that square has made this work in their own store. Hopefully that is enough to spur them to dig deeper. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Champion

Resectfully @Summer2024 , anything that is a barrier to customers completion of the order is UNACCEPTABLE as a business owner. Friction in UI is the leading cause of abadoned carts.

This should not block a sale. Period. It should come with a flag on our end to allow for verification if needed.

 

Please escalate for a fix

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