Are stories broken?

[trinalyn]

Hi there,

I have been working on adding content through the "Stories" feature. All was going good until this morning, when I viewed my published page and noticed that only the title and story body were showing. I confirmed that on another website I own through Weebly/Square was also no longer displaying stories, despite having not touched those pages for weeks now. 

Is this a bug they are sorting out right now? Something I'm doing? 

Thanks

[aarontw]

Tagging in @ClaybirdCreates to make sure they saw your reply here, @trinalyn. 

[asgaard]

I could use some help...stories seems broken here https://asgaard-farm-online-store.square.site/s/stories

Thank you,

[asgaard]

I can see them in editor but not on outside here https://asgaard-farm-online-store.square.site/s/stories

[SWP21]

I'm having similar issues.  I've updated my stories but they are not showing up on my published website.    😞 

[AdamB]

Hey, @SWP21! 

Are you able to visit story pages on your published site but the content isn't there, or are you unable to find them at all on your published site?

[SWP21]

Yes, I am to visit the story page on my published site but not all of the updated information is there.  One story is not even on the published page.  

[AdamB]

Thanks for clarifying. Looks like our engineers are actively investigating this as a bug, and our team will update this post once a fix is out. Thank you for your patience!

[SWP21]

Thank you for the update! Hopefully, it will be repaired soon. It makes my business look bad.  😞 

[ljatsoh]

Same here. I literally just created the stories overview page and one story. I've linked, edited navigation every which way I could think of but all that shows on the published site is the summary page. No story shows up.

[BernadetteA]

I believe the issue you are describing has been identified as a bug. Our engineers are working hard to resolve the issue, and we'll be updating the post here once we have more information. 

[jtabellana6]

This is still not working on my site. Th backend claims it is published, but I have not had stories show up for the last week. 

[AdamB]

Good news, @jtabellana6 - our engineers have identified the cause, so hopefully a fix should be out soon!

[ClaybirdCreates]

Can business owners expect some type of recoupment for lost revenue due to this error that has now taken over a week to fix? Asking for a friend!

[BernadetteA]

I'm very sorry for the trouble, @ClaybirdCreates We're just waiting on a verification that the bug was fully resolved, but it does look like the team was able to fix the issue. 

Can you please let us know if you are able to now publish your stories? 

[ljatsoh]

My stories are still not visible on the published page. I just tried to re-publish and same result.

[BernadetteA]

Thanks for letting us know, @ljatsoh

Can you try the following; For each story that isn't showing up, perform a small edit, then undo the action, and republish. i.e. toggling the image on/off

Please let me know if that helps resolve the issue. 

[ljatsoh]

Hurray!!!!!!!!!!! That worked! Thanks so much for following up and providing support!

[BernadetteA]

Awesome! I'm so happy to hear that worked for you! 😊🎉