An item won't delete from website

[badgerbass]

I've deleted my item and it is no longer in the item library, but it still shows on the website. Tried all the Troubleshooting stuff>clear cache, cookies, restart, sync on/off and nothing? More suggestions?

[Katie_SQ · Accepted solution]

Sorry to hear about this issue, @badgerbass!
 

I've escalated this to our Advanced Support team for Square Online, and they've reindexed your site on our side. This item should no longer appear on your website. If you still see it, please let me know the name of the item, and we can investigate further. 😊

To prevent similar item syncing issues in the future, I recommend updating these location settings below, as they can cause item sync issues with Square Online:

1. Sign in to your Square Dashboard and navigate to Settings > Account & Settings > My Business > Locations
2. Click on your business location, then click Edit location
3. Ensure your location type is set to Physical (not Mobile)
4. Verify your business address by copying it into this Address Validation Tool and making sure it matches exactly what appears in the tool for all locations
5. Under Contact > Social Media, ensure your website is listed consistently across all locations (if you only have one website for multiple locations)
6. Click Save
7. Repeat for any additional locations

8. Republish your website by navigating to Online > Website > Edit site > Publish. This will push your changes through, though it may take up to 24 hours for the sync process to complete.

If you have any other questions, please don't hesitate to reach out!

[lennys26]

Hi @Katie_SQ. I’m wondering why Square can’t just actually address this issue instead of having customers repeatedly affected time and again. This is a known issue that has been reported multiple times over years now.

These steps that you’ve provided may (or may not) temporarily resolve the issue for @badgerbass, however, we know it is an underlying problem that continues to affect many users, and without a doubt, will be affected @badgerbass again in the future.

The scatter shot steps that you’ve provided don’t really address the underlying issue at all. As a matter fact, they actually highlight further faults - For example, I regularly notice that my address becomes “unverified” for no explainable reason and with no warning or notification of this new condition.

[badgerbass]

Yes, tried all this stuff when I found it here. I just checked and the item is gone now, so I'm gonna check my other notifications here, maybe SQ saw it and did something on their end. THX lennys26

[badgerbass]

Seems to be gone now, thank you for your attention. From feedback, this seems to be ongoing, I hope you are able to identify the issue and fix it