All items are marked as "sold out" on my Square Online website

[MynkwynkQueen]

Just started my Square website, however I’m trying to figure out when I go take a look at the site. Why all my items say sold out. Help!!

The title of this thread has been edited from the original to make it more accessible to other sellers with similar queries: Why it say sold out

[JK_Fiber_Art]

You may want to check what you have setup for your Item's Inventory.  Unfortunately we have to guess sometimes as the volunteers here do not have access to user account setups so we cannot see what has been configured.  Only Tech or Customer Support can do that.

Login in to your Square Account

Click on Items

Select one of your items

Scroll down to Stock - what settings do you have there ?

[Lou8 · Accepted solution]

 

Hi @MynkwynkQueen, thanks for posting on the Community 🙂.

There are a few reasons why your items might be displayed as "out of stock":

1. Your Square account is not yet activated for card treatment.

Make sure you have gone through all the steps of our Get Started Guide. In addition, if your account is not activated for card processing, you will have a banner on your Online Overview Page prompting you to finish onboarding. 

2. You haven't enabled online orders.
If online orders are toggled on, you will see the following mention on your Online Page.

Otherwise, you can enable it in Settings > Checkout > Accept Online Orders.

3. Your items don't have stock.
You can add stock to your items as per @JK_Fiber_Art instructions.

4. You haven't associated a fulfillment method to your items.

Make sure that your site items have a fulfillment method enabled (or multiple). From your Online Overview Page, go to Site Items > select an item, or bulk select mutliple items > scroll down to fulfillment > Save.

 

5. You haven't set up your fulfillment settings yet.

You'll have to set up the corresponding fulfillment method that you added to your site items, whether it's shipping, pickup or delivery. The following Support Articles should help you set this up:

• Shipping with Square Online
• Delivery with Square Online
• Pickup with Square Online

I hope this helps, but let me know if you have any questions !