Hi @RavenBeaute,
Thanks for reaching out and sorry to hear about the frustrating experience.
It sounds like the payment wasn't successful, as all completed payments would be visible in your list of transactions. The payment your customer is seeing on their statement could be in a pending, or voided status and would disappear from their statement shortly. While we can't take a closer look at this transaction via this public forum, you can take a look at your Transaction Status Report or contact our support team. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:
1. Sign in to your Square account
2. Head to our contact page https://squareup.com/help/au/en/contact
3. Click on any topic, then "I don't see my issue"
4. Click "Message us" or "Email us"
Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.
Please let us know how you go!
