Adding a menu to the online website page.

[Gor]

I have added the food menu in the Items section of Square. However, customers are unable to see the menu I added and cannot place orders through online channels. What do I need to do to make the menu visible to customers and allow them to place orders through online platforms such as DoorDash or Uber?

[Summer2024 · Accepted solution]

Hi @Gor ! Welcome to the Square Community! 

I am going to provide some information on how to set up your menu so it is available online. If you have any other questions, please let me know! You can tag me by using the "@" and then my username (Summer2024) 😁

Setting Up Online Ordering in Square for Restaurants

Initial Setup 

→ Dashboard

→ Online

→ Site Editor
→ Enable Online Ordering
→ Select "Restaurants" template
→ Configure basic settings

Menu Configuration

→ Items

→ Menu
→ Enable items for online sale
→ Set "Sold Online" to ON
→ Configure pricing
→ Add photos and descriptions

Enable Online Ordering:

→Dashboard

→ Online

→ Site Editor
→ Enable Online Ordering
→ Configure hours of operation
→ Set delivery/pickup options

Configure Order Types:

→Pickup orders

→Delivery options

→Curbside pickup

→Dine-in ordering

Check Item Visibility:

→Verify categories are set up 

→Confirm items are assigned to categories 

→Enable items for online ordering 

Connect Delivery Platforms

In house Delivery:

→Settings

→ Delivery
→ Set delivery zones
→ Configure fees
→ Set minimum orders

DOORDASH:

→Dashboard

→ Online

→ Delivery
→ Select DoorDash
→ Follow connection steps
→ Sync menu items

Uber Eats

→Dashboard

→ Online

→ Delivery
→ Select Uber Eats
→ Complete account linking
→ Verify menu sync

Common Issues & Solutions

1. Items Not Showing:

   • Check "Sold Online" toggle
   • Verify inventory settings
   • Confirm pricing is set
   • Check category assignments

2. Platform Connection Issues:

   • Verify account credentials
   • Check menu sync status
   • Confirm operating hours
   • Update delivery zones

Please note: Some features may require specific Square subscription levels. Also, delivery platform availability may vary by region in your market.

I hope this helps!