Account Set Up - Have Card Reader

[Livestock]

Hi folks,

I'm trying to set up an account for Square. I have a reader already, but it's not allowing me to progress in account set up without ordering another reader. "Skip for now" does not allow you to finish account set up to start taking payments. 

We need to have the account going by Friday morning at the very latest for an event! 

Thanks! 

[k_atie]

Hey @Livestock, welcome to Square's Seller Community! Oh dear, that definitely doesn't sound right... 

Are you trying to create the account using your phone or a computer? We always recommend our customers to use a supported browser on a laptop (e.g. google chrome) to complete the signup process. 

Additionally, it could be that the browser you're using has encountered an issue with our site. When you have a minute, could you please try the following troubleshooting steps and let me know how you get on? 

• Make sure your browser is up to date.
• Clear the cache on your browser. Access the Help menu of your browser to locate step-by-step instructions.
• Switch to another browser.
• Use an incognito tab to complete the signup process. 

Let me know how you get on with the above, I'd be happy to further investigate if the issue persists. 

[Livestock]

Hi,

Thanks for responding. 

We have been using both the phone and browser. On the browser, we are at the point where an email is sent to download to app. The app is downloaded and set up, and bank details are verified. 

After that, we click the finish setting up the account on the app, go through that, and at the end it says to "Choose Your Square Reader" with the option to Continue or I'll do this later. If I pick Continue, it brings me to a payment option for a new reader. If I pick do this later, it gives a secure session denial error when connecting the reader we have. 

I've tried restarting the phone, restarting the reader, deleting the app and "forgetting" the reader but it's not letting go past the buying a new reader step. 

Hope that gives a good idea of whats going on

[k_atie]

Thanks so much for your detailed response @Livestock, this has definitely been helpful. 

A common reason why this may happen is because the other owners and directors of the business have yet to complete the verification process. We are unable to activate your payment processing until this information is verified.

To check on the verification status of the other owners and directors of the business:

1. Sign in to your online Dashboard.
2. Click on Account & Settings > Business > People.
3. From here, you can check on the verification status of the other owners and directors, edit the email address of any of the other owners, and resend the verification link.

Alternatively, you can use this link to complete the verification process.

Let me know if that helps at all!

[Livestock]

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@k_atie wrote:

Thanks so much for your detailed response @Livestock, this has definitely been helpful. 

A common reason why this may happen is because the other owners and directors of the business have yet to complete the verification process. We are unable to activate your payment processing until this information is verified.

To check on the verification status of the other owners and directors of the business:

1. Sign in to your online Dashboard.
2. Click on Account & Settings > Business > People.
3. From here, you can check on the verification status of the other owners and directors, edit the email address of any of the other owners, and resend the verification link.

Alternatively, you can use this link to complete the verification process.

Let me know if that helps at all!

---

Ah, yes, I see! We thought we had that done but the Internet connection can be a bit temperament so it mustn't have gone through. We'll try that asap and hopefully that will do it. 

Thank you so much for all your help! 

[k_atie]

No worries, @Livestock! Hopefully, that should get you up and running. Let me know if you need anything else! ☺️

[Livestock]

Hi @k_atie 

Just to let you know that there is a problem uploading documents. One is verified from before. 2 are verification pending. However, when going to upload documents, it is now saying that documents from Ireland are not supported, despite using them before. 

Is there an issue ongoing, or even any way to remove the two people that are pending? 

Thanks!

[k_atie]

Oh no, sorry to hear that @Livestock. I think the best thing to do here would be to contact our Customer Success team on 1800 904 846. Our team will be able to review your application and see where there might have been an error. They are available from Monday through Friday, 9:00 to 17:00 GMT.

[DClegg]

Hi,

Having same issue. Whenever I click on the link it just brings me to the Square Dashboard and bypasses any Verfication set, why is that??

[Emma_]

Hi @DClegg, welcome to the Seller Community! I'm sorry you're running into this. If you have uploaded your ID previously, your verification might be already completed. Please try to connect your Square Reader to your device and make a test £1 transaction. Square Reader is not mandatory to activate your account. If you don't have a reader, you can manually enter the card details for a test transaction. 

If you encounter any issue or receive an error message showing your account is not active, please get in touch with our Support team through one of the methods listed here.