2 coupons used at same time online

[EcoAutoClean]

Any idea how to prevent this? I saw several threads stating this wasn't possible. Thanks!

[Donnie-M]

@EcoAutoClean was one of these set up as an automatic discount?

[EcoAutoClean]

pardon the ignorance but what constitutes as an automatic discount? We don't have any sales going if thats what you're asking.

[Donnie-M]

When you set up a discount it is one that is automatically applied to a purchase based on category or on select items online.  On the point of sale you can add as many discounts as you want, but obviously you don't want that online.

[Summer2024 · Accepted solution]

Hey @EcoAutoClean - I see fellow Square Champ @Donnie-M was trying to provide some guidance here. Did you check to see if you have automatic discounts set for Square Online purchases? I'll include some info for how to edit automatic discounts below. 

Edit advanced discount settings

In advanced discount settings, you can choose whether to tax the original item price for things like manufacturer discounts and instant rebates. When a post-tax discount is applied, the item being discounted will still be taxed at the original price instead of the discounted price. You can also require a passcode when applying the discount.

1. Sign in to your Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Discounts.
2. Click Create a Discount or select a discount to modify.
3. Enter the discount details — including the discount name, amount type (Amount, Percentage, Variable amount or Variable percentage), and applicable locations.
4. Click Show settings next to Advanced Settings.
5. Toggle on/off Require a passcode (if applicable).
6. Toggle on/off Apply discount after taxes (if applicable).
7. Click Save.

[EcoAutoClean]

The coupon was a loyalty coupon and a coupon code coupon. Neither were automatic