Tap To Pay on Android

TheBlackpoundma · ‎10-27-2023

I'm still having problems creating and operating: Android mobile phone contactless Tap Payments cards and Digital Wallets. My phone and account says Tap To Pay on Android is enabled. However, I don't see the option come up at checkout. Only 'manual card entry. Please, could someone help. This is a great BRILLIANT feature, if it works...

Sam_400º · ‎10-27-2023

Hey @TheBlackpoundma - to try and figure this one out I think we need to know the phone make and model along with the version of Android along with the app version.

Breffni · ‎10-27-2023

Hi @TheBlackpoundma - thanks for flagging this.

Yes - if you could let us know the brand and model device you have it will help us troubleshoot here!

Have you taken any Tap to Pay payments yet? Your device needs to have NFC capabilities in order to use Tap to Pay.

You can check if your device is compatible here. From there, here is a video that takes you through enabling Tap to Pay on your device and taking a payment.

Let us know how it goes 🙂

Breffni
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nmc77141 · ‎05-19-2024

I'm having a problem with this too.... I have pixel 8 pro and NFC is enabled, but the app says tap to pay is unavailable.. odd thing is, at a market last week I found this out and installed the app on my partners phone... identical model and it worked! don't understand why. I obviously need it to work on my phone as she won't be there all the time!

Breffni · ‎05-21-2024

Thanks for letting us know @nmc77141, that is strange. I can see the Pixel 8 Pro listed as compatible with Tap to Pay too.

Can you check if your device has developer mode enabled? If so, turning it off should solve the problem. I found a YouTube video guide on how to do that here.

Can you turn the device off and on again after doing this and then try to Tap to Pay and let me know how it goes? Thanks!

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

nmc77141 · ‎08-19-2024

It did indeed have dev mode enabled. all sorted !

juanmatb · ‎12-19-2024

Thank you Breffni, i had the same issue and after 1 hr with square support they weren't able to helo me fix it. i just turned off Dev mode and now it works again. thks!!!