Has anyone ever been charged a recurrence 39$ fee for anything?

[Astanley177]

I keep getting charged 39$ twice now that’s been taken out of my personal bank account and I’m not honestly sure why! I only have free square. When I called support they said I have no subscriptions and to go to my bank. This has happened twice now for November! I’m at a loss cause I don’t know what it’s from and I need it resolved. But no one seems to know why this has happened. 

[Candlestore]

@Astanley177;

Since Square is saying you have no Subscriptions and did they also say you should not be being charged anything?

It's weird that you were charged 2 times in the Month of November, Square charges 1 time for Subscriptions and maybe a second time if you have a loan out that you did not make the minimum payment for.  You may want to call Support again, ask if their might be any other charges that they accessed you for, and if again you were not to pay them anything have them email you a letter stating so.  Then go to your bank with said letter.

Scammers are getting really good at faking logos and other bills etc, I wonder if they figured a way to charge bank accounts pretending to be a business???  IDK

[Astanley177]

I have no loans or subscriptions. It’s so weird! Even the bank doesn’t understand. But now it’s happened twice. But they did mention scammers though. Thank you for your reply. I don’t know how to fix it. The last time square told me to go to the bank to dispute it but they can’t give me my money back. Only told me to come back if it happens again! 

[VanKalkerFarms]

what is the item description on your bank statement?  I don't have any subscriptions with Square on my bank statement but I would assume it is different than the SQ* Business Name Here that is used for purchases at stores.
It seems unlikely it is a charge from Square itself if it is 2 times in the same month.  Do you have a subscription somewhere that is for a service that uses Square as the processor?

[Astanley177]

 

[VanKalkerFarms]

I've asked a couple people higher up, but I'm not even sure that is from Square as that is just a generic transaction that it seems. many credit card processors use, and scammers use to look like processors.  It could be though so hopefully someone that knows will drop in an answer.

[Astanley177]

When I asked the bank they said it was from my business name. But it’s happened twice now! 🤷🏻‍♀️

[homeprogreen]

That definitely doesn’t look like a Square subscription withdrawal. Here’s what my transaction detail looks like for a Square Loyalty subscription. As you can see it clearly shows that it’s Square and gives merchant contact info 

[Minion]

To echo others, this doesn't seem like a Square transaction based on the normal Square transaction description . Who do you bank through?  You should be able to go to your bank and they should be able to do a little bit better of job to see where that transaction came from.  Alternatively they can put a stop to all future payments for that amount from that source possibly? If it was process through a debit card, then I would have that cancelled and issued a new one.