Hi @gstoneassetmgmt. Your friend (or other authorized person on the account, and no one else) needs to get on the phone with Square today. That number, and hours, are here. Your friend should not try to resolve this via chat, or email. Phone only. If they received the notice over the weekend, the correct person to help them probably was not available since they would only be available on normal business/banking days, Monday through Friday. Once she contacts Square, they will tell your friend what is going, whether there is anything they can do, and how to proceed. That’s about all we can offer in the way of help here.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
