error Receipt image should have content type image/jpeg, image/pjpeg, image/png, image/x-png .

[Loftedpigeon]

I keep getting this error message. I don't know what to do. I uploaded my logo but keep getting error when I try to upload background profile image for my receipt. Help, please

[Valentina]

Oh no, @Loftedpigeon! 🐦

Firstly, welcome to the Seller Community + sorry to see that you're here because you've run into trouble.

What image type are you trying to upload? Are you uploading it here or somewhere else?

[Loftedpigeon]

I was trying to upload an image to use as a receipt background, but nothing was working so I just ended up using a plain coloured rectangle. Not sure what was meant by image. I was using my laptop on the site

[Valentina]

Sorry - it looks like that's the link to our contact page instead of a help article or Seller Community post 🙁

You should be able to upload an image via your Square Dashboard > Account & Settings > Business > Locations

You can also use your Square Point of Sale app > Settings > Account > Business information

​​​​

I don't believe you ever answered my question, "What image type are you trying to upload?"
 

I know you initially tried uploading via your Square Dashboard (first screenshot) - have you tried your app yet (second screenshot)? Thanks in advance, @Loftedpigeon!

[Loftedpigeon]

Yes. I figured out the logo upload but I read in the help article under update logo, 

Once uploaded, you’ll need to enable the checkout background in the Square app:

1. Tap Settings in the navigation menu > Account > Business Information.
2. Under Profile Image, toggle Show Photo in Checkout on.

This is where I am confused. Do I do this from the dashboard or in the App on my phone? Either way, I can't find it

[Valentina]

Can you please share with me the link to the instructions you're following @Loftedpigeon?

[Loftedpigeon]

I saved my logo I think, but it won't let me get past this error message when I try to save. I'm in Location Details under Point of Sale Checkout Background. Here is the link for the instructions. 

https://squareup.com/help/ca/en/contact?panel=F5478ED2FCB8