square terminal from china

[Leahi]

I just received the square terminal I ordered from square up.com The box was delivered from China from Diana Dong, CTS Logistic (Shenzen) Co. Ltd

Shenzhen GD, China, Prc. Is this Legit from SQUARE? Why is it coming from a person in China? Thanks

[Gold]

HI, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.