iphone 11 doesn't see card reader in blue tooth

[trac63]

iphone 11 doesn't see card reader in blue tooth

[ashc]

Hey @trac63,

Were you able to get this working? We don't typically respond in the Community right away since it's intended for seller-to-seller conversation so sorry for the delayed response.

If you're still having troubles- I'd recommend checking out our Contactless Reader Troubleshooting Support Center page. 

[mcmarleau]

have same problem, appently the new update changed the bluetooth and now my squarereader cannot pair...any way to solve this ?

[Arie]

Hi @mcmarleau,

Thanks for writing in and welcome to the Seller Community 😊 👋

You might have to turn on Bluetooth for the Square app in you iPhone settings app.

To check if this is enabled, open the Settings app on your phone and scroll down til you find the Square Point of Sale app. From there, make sure that the toggle next to Bluetooth is turned on. Next, try pairing the reader through the app again. It's also worth checking out these troubleshooting steps. 

Please let us know how you go!