Why isn't my square chip reader working on Vastking KingPad K10 Pro.

[JSRCollingwood]

Hey Team Square,

I get the dreaded insecure error when the chip reader is connected, even though my device passes the safetynet test and the tablet is new/ factory stock.

Tried the resets posted in the forums. Nothing has worked. This tablet is the most economical 4g simcard equipped tablet on the market and the square chip reader updates with it, but will not use it for transactions.

[frances_a]

Hello @JSRCollingwood and welcome to our Seller Community! 

Would you be able to share a screenshot of the error you are getting here? 

That will help us determine what's causing the issue. 

Thank you!