Why is my refund showing as a separate line item to my transaction in the app's Transaction tab?

[Flemgooz]

The title of this thread has been edited from the original: refund duplicate.

Hi, I went to issue a part refund. Asked to select the transaction > enter custom amount > complete the refund and now it shows on smartphone that I have issed the original total transaction PLUS the custom transaction. How can the platform be so dysfunctional?

[Flemgooz]

Hi, I'm mystified why I can't find an Acivity log for my recent transactions. 
Just like any bank statement or that I have on the home page of PayPal. 
Rgds Wayne

[Katie_SQ · Accepted solution]

Thanks for reaching out, @Flemgooz! 

Since you've located the Transactions page within your Square app, I've merged your additional post with this thread to keep all your feedback in one place. 

Apologies for any confusion. The Square app will display your original transaction and refund as separate line items once a refund has been completed. In this case, you're seeing the original transaction from February 13, 2025 ($) and the partial refund issued on February 16, 2025 (-$).

If you have suggestions for improving this functionality, I encourage you to visit our Ideate Board to check if there’s an existing feature request that you can add your support to. If not, feel free to create a new feature request and invite other Sellers to share their experiences. Our Product team considers several factors for feature requests, including Seller interest and our development pipeline. You can learn more about the Feature Request lifecycle here.

Please let me know if you have any questions!