Hi @Ziggy1504 ! Welcome to the Square Community!
I'm sorry that you were having difficulty with a gift card transaction. I'm going to list some common troubleshooting steps/best practices when it comes to gift cards below. Please let me know if you have any further questions. You can use the "@" and then my username (Summer2024) to tag me. I know some of these steps you might have tried already, but I want to post them for visibility in case other Sellers come across this post. ๐
Check Card Balance:
โ Menu
โ Gift Cards
โ Check Balance
โ Swipe or manually enter card number
Verify Card Type:
โConfirm it's a Square gift card
โConfirm it's from your business
Troubleshooting Steps
Connection Problems:
Check internet connection
Force close and restart Square app
Ensure system is updated
Card Reading Issues:
1. Clean card magnetic stripe
2. Try manual entry
3. Try different swipe speed
4. Test reader with different card
If the problem persists, please contact Square Support. I have included the number below with information to have ready for them.
- 1-888-627-4449
- Have gift card number ready
- Note any error messages
- Record transaction attempts
I hope this helps!
