Hi @allaussiecoins_,
I'm sorry to hear about the issues you're experiencing here. I'd like to help, but I'll need some more information so we can try and narrow down the cause of the issue.
Square Reader Issues
As a first step, please try the troubleshooting steps outlined in this Support Centre article.
If the connection issues continue, please reply with more details on the following:
- What device are you using with your Square Reader? (e.g., iPhone 14, Samsung S23, etc.)
- Are Location Services enabled for the Square app in your device’s settings?
- Are you receiving any error messages in the app?
- Does the disconnection occur after specific actions, such as closing and reopening the app?
- Is your device updated to the latest software version (iOS or Android)?
- Are you running the latest version of the Square app?
Phone Payment Issues
Regarding your phone payment issue, where you mentioned, "still can't accept card on my phone but phone and watch work":
- Are you referring to Tap to Pay on iPhone or Android, where you can tap a card or phone against the back of your phone to make a payment?
- If so, is the issue that when you tap physical cards against the back of your phone, they don't register, but phone/watch payments do?
Wi-Fi Connection Issue
You also mentioned, "my phone said no Wi-Fi":
- Is this related to the Square Reader or Tap to Pay?
- Could you provide a screenshot of what you're seeing in the app?
Thanks - I’ll keep an eye out for your reply!
