What to do when you receive one payement on two only from the square tap option?

[Mekalash]

Hi, I charged my customer 460$, but she was using the tap method, so I split the payement in two. Both payement of 230$ passed. Except on my transactions only 1 payment shows, On my daily resume only 1 payement shows and on what’s going to be deposit into my bank account only one payement of 230$. I write to my customer and she shares with me her bank statement transactions and I see the two 230$  transactions. What do I do now? 

[Summer2024 · Accepted solution]

Hi, @Mekalash ! 

From what I can see, it looks like the first $230 transaction was voided on the register. You will have to reach out to the customer to charge them again. The first charge that was voided should fall off their bank statement.

Let me know if you have any other questions.