Used this reader once, but when I come to use it again, 2 years later it’s damaged?

vamperabyte

Hello! I bought the small square reader back in 2024, and used it only once for a small event.

Now, in 2026, I went to use it again, but since the last event, it’s been in its original packaging, untouched.

When I went to reset it, and connect it to my phone, it kept saying that the reader is damaged, which is impossible as I haven’t touched it since the last time I used it, where it worked perfectly fine.

The warantee for the reader ended in 2025, so I’m a bit at a loss as for what to do. Has anyone else had a similar problem?

TheRealChipA

Hey @vamperabyte.. By the "small Square reader" are you referring to the Square block that plugs into your device? Or the small contactless reader that connects wirelessly to accept payments?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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