Update feedback to Square

[GrowGather]

Is there a way to provide feedback to Square relating to new updates, or to be part of a 'test drive' panel? Some of the new updates are resulting in excessive key strokes ( taps) in a transaction, slowing efficiency of cashiers and creating a nuisance at the til via the POS.

For example, you must now arrow-back from an item search to the main menu in order to barcode scan the next item. Otherwise, it brings up the item's info card but does not input the item into the transaction. This means we're taking twice as long to enter the item.

Similar nuisance searching in the back end: when the balance of an invoice is paid, that transaction is not attributed to the invoice, so we have to manual hunt for the details when balancing the til. 

Additional glitch when duplicating an item: Square presents an error message, so you have to quit the process, and go back to find the duplicate item card, reopen it, and continue editing.

We keep finding these little nuggets of nuisance and have no way to report the issue or how it slows us down.

[Sammie_C · Accepted solution]

Hi @GrowGather, thank you for your post!

I am sorry to hear that this may have caused you any frustration and I can definitely take the above feedback and send it over to the corresponding teams. If you have any additional feedback, please feel free to post it on this thread, or if you'd like, you can always send me a direct message with that information if you would prefer to keep that information private.

In regard to your inquiry about a "test drive" panel, we do have a Beta program. With the Beta program, Sellers are able to test our products and tools to help us make our products the best that they can be. You are welcome to sign up to join the Beta program through this link, or if you are interested in joining a specific Beta please let me know and I can send your information over to that specific team.

[GrowGather]

Thanks!  Here's another glitch. 

When duplicating a product in order to create a new, similar item within the item library, Square immediately pops up the alert window that reads, "You have unsaved changes. Are you sure you want to leave this screen and discard your changes?

Discard ChangesSave Changes

This is without having prompted any action other than "duplicate item".

Neither button works, and it does not let you proceed to edit the duplicated item as it used to. Instead it's a crash. You must quit the screen, log in again, find the duplicate, and then edit and save.

Would be great if that bug could be repaired.

[Sammie_C]

These are all great to know and very helpful, @GrowGather. I went ahead and sent your feedback over to our Feedback team and is now being looked into. If you notice anything else in the meantime, please let me know!

[GrowGather]

More glitches -- this one has caused a 1-star review when a customer was HORRIFIED that there was tipping requested. I was taken aback. We do not request nor accept tips. 

Our tipping toggle is turned OFF. However, upon payment of an invoice, the client is asked if they want to add a tip. There is no way to turn tipping off when it is already turned off..... so why is this screen appearing? We have checked the invoice settings. How do we make sure that this screen does NOT appear to our clients?

 

[GrowGather]

Invoice template screenshot shows tipping 'off'

 

[Sammie_C]

Thank you for this, @GrowGather. I am sorry to hear this is occurring though.

I went ahead and sent over this information to our Feedback Teams again and they are looking into it. They really appreciate all the insight you have brought up.