@Francko Welcome to the community, Here are a few things to check and hopefully one will fix the download problem.
1. Check Battery Level: Ensure your Square Terminal has sufficient charge, as updates require a battery level above 35%.
2. Verify Internet Connection:
• Wi-Fi: Confirm your device is connected to a stable Wi-Fi network. You can toggle Wi-Fi off and on by navigating to ≡ More > Settings > Hardware > Network. Ensure there’s a checkmark next to your desired network and that the Wi-Fi status indicator shows a strong signal (three or four white bars).
• Ethernet: If using an Ethernet connection via the Hub for Square Terminal, ensure the Ethernet network status indicator is visible in the top-right corner. If not, try unplugging and reconnecting the cable from both the hub and your router or modem.
3. Restart Your Square Terminal:
• Press and hold the power button.
• Release it when the “Restart” option appears.
• Tap “Restart.”
• Avoid holding the power button too long, as this may initiate a factory reset.
4. Check for Software Updates Manually:
• Tap ≡ More > Settings > Hardware > General > About Terminal > Software Update.
• Tap “Check for Update” to see if an update is available.
5. Send a Diagnostic Report:
• Sign in to the Square POS app on your Terminal.
• Navigate to ≡ More > Support > Troubleshooting.
• Tap “Upload Support Ledger” and then “Send Diagnostic Report.”
• Ensure a strong internet connection during this process, which may take 2–7 minutes.
6. Factory Reset (if necessary):
• Important: Only perform a factory reset if other steps fail, and ensure no pending offline payments, as they will be lost.
• Navigate to ≡ More > Settings > Hardware > General > About Terminal.
• Scroll down and tap “Factory Reset,” then confirm.
• Alternatively, hold the power button for 10 seconds until a countdown timer appears; continue holding until it reaches zero.
• After resetting, you’ll need to reconnect to your network and sign back into your account.
@Francko Welcome to the community, Here are a few things to check and hopefully one will fix the download problem.
1. Check Battery Level: Ensure your Square Terminal has sufficient charge, as updates require a battery level above 35%.
2. Verify Internet Connection:
• Wi-Fi: Confirm your device is connected to a stable Wi-Fi network. You can toggle Wi-Fi off and on by navigating to ≡ More > Settings > Hardware > Network. Ensure there’s a checkmark next to your desired network and that the Wi-Fi status indicator shows a strong signal (three or four white bars).
• Ethernet: If using an Ethernet connection via the Hub for Square Terminal, ensure the Ethernet network status indicator is visible in the top-right corner. If not, try unplugging and reconnecting the cable from both the hub and your router or modem.
3. Restart Your Square Terminal:
• Press and hold the power button.
• Release it when the “Restart” option appears.
• Tap “Restart.”
• Avoid holding the power button too long, as this may initiate a factory reset.
4. Check for Software Updates Manually:
• Tap ≡ More > Settings > Hardware > General > About Terminal > Software Update.
• Tap “Check for Update” to see if an update is available.
5. Send a Diagnostic Report:
• Sign in to the Square POS app on your Terminal.
• Navigate to ≡ More > Support > Troubleshooting.
• Tap “Upload Support Ledger” and then “Send Diagnostic Report.”
• Ensure a strong internet connection during this process, which may take 2–7 minutes.
6. Factory Reset (if necessary):
• Important: Only perform a factory reset if other steps fail, and ensure no pending offline payments, as they will be lost.
• Navigate to ≡ More > Settings > Hardware > General > About Terminal.
• Scroll down and tap “Factory Reset,” then confirm.
• Alternatively, hold the power button for 10 seconds until a countdown timer appears; continue holding until it reaches zero.
• After resetting, you’ll need to reconnect to your network and sign back into your account.
