I have tried to manage this with phone support and my own troubleshooting to no avail and am now reaching out here because I really think the issue is something easy to solve with those who have experience with 3rd party integration.
I can pinpoint the exact date that my POS transactions changed and can’t seem to fix it. (Aug 29th- 2025)
Prior to Aug 29th I was able to see staff names on my transaction details. Now, it just displays as untracked teammembers.
i have also noticed some differences in the details of the transactions where prior to the 29th my receipts would show ‘square POS’ as the ‘source’ and after it only says ‘order’ as the source.
just to provide more details- the transactions I run though my POS show staff names but I also run bookings though our booking system (bookeo) using 3rd party integration and this is when staff appear to be untracked.
I reached out to bookeo as they are always very helpful and you get right to a technical person for direct help. Thru assured me that the problems are not on their end and that it must have been a change in squared side.
I have played with my settings for days and tested various scenarios with various modes and devices. I have tested over different browsers and done all the rebooting, uninstalling and reinstalling. The only thing I didn’t do was completely remove square from bookeo as I don’t want to lose data.
A couple of times I have fluked into having the name appear- it seems to appear after a long pause on our POS and I am not sure what that is about.
Has square changed anything on their end around the middle to end of August that might have caused this?
