Hey @frozenman, thanks for flagging. So sorry to hear about this understandably frustrating situation!
It sounds like you've already done some of your own troubleshooting for this issue with your Terminal. If a hard reset still didn't resolve the problem, I'd highly advise getting in contact with our customer service team on 855-809-9000. Our team will be able to find your account and guide you through the warranty process if needs be.
We’re available from Monday to Friday, 9 a.m. to 6 p.m., EST.
Let me know if you have any other questions! Happy to help.
