Solved: Terminal & Stand (2nd) not working together

Soicy · ‎09-23-2024

My sqaure terminal stopped working with stand (2nd). The ipad (stand) has hotspot and 2.5 feet away. When i select terminal on stand, the transactions will not go to the terminal and seems like the terminal freezes. The terminal has the latest updates also

TheRealChipA · ‎09-23-2024

Hey there @Soicy. Have you tried a factory reset of your Terminal yet? If not, you’ll want to do this, after which you’ll need to reconnect Terminal to your iPad (I assume you are using the Connected Terminal feature, based on your post.)

Here’s a link to the troubleshooting document for Square Terminal, containing the steps for factory reset.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎09-23-2024

Hey there @Soicy. Have you tried a factory reset of your Terminal yet? If not, you’ll want to do this, after which you’ll need to reconnect Terminal to your iPad (I assume you are using the Connected Terminal feature, based on your post.)

Here’s a link to the troubleshooting document for Square Terminal, containing the steps for factory reset.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Soicy · ‎09-24-2024

did a couple of factory resets, no luck. Using the device login code for connection

TheRealChipA · ‎09-25-2024

Hmmm. It’s starting to sound like a defective Terminal. But, first, let’s rule out a couple of other things.

Am I correct that you are using Terminal in Connected Terminal mode, to act as a customer-facing payment device?
Which POS are you using — standard, Restaurants, Retail?
Have you tried deleting your POS app and re-installing it? We might be chasing an issue here in Terminal when the real issue is in the POS software.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!