Terminal Glitching

[Thrifty1]

For two days in a row our Square Terminal has been glitching randomly changing tabs and not allowing me to get to the keypad.  When I try turning the unit off by pressing the side button, it doesn't allow me to turn it off or restart as the screen keeps changing.  It takes about 15-20 attempts before I successfully am able to reboot the unit.  Do I need a new one or is there a software update needed.

[sayra]

Hello, @Thrifty1. 

We are very sorry to hear about the issues you're facing with your Square Terminal. Random tab changes and difficulty accessing the keypad can indeed be frustrating. Before considering a replacement, our dedicated Square Customer Success team will need to conduct additional troubleshooting steps and submit a ticket with our engineering team. When time permits, please give us a call so we can take a closer look into this issue with you. Our Support team is available at 855-809-9000, from Monday to Friday, 6 AM - 6 PM, Pacific Time.

We appreciate your time and cooperation in this matter.