Hello there @PECMHA
Firstly, welcome to the Seller Community and sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device are up-to-date. If everything looks good there, you'll want to check our Troubleshooting guide, and if you still have issues, reach out.
If you haven't already, your best bet is to get in touch with us directly after following the steps above so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.
JJ
Community Moderator, Square
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