TSP650II STar Micronis not working issue with Square IOS?

[David11]

I need some advice.

We have a Square POS consisting of

iPad (fully updated, 2 years old)

Square Card Reader V2 (new)

Cash Draw

Receipt Printer: TSP650II

The receipt printer is connected via Bluetooth to the iPad and via an Ethernet cable to the cash draw. The Square reader also connected to the iPad via Bluetooth.

The Square POS software does not recognise the printer any more Settings>Hardware. Connectivity is fine and POS works as usual just no printer..

Blue tooth connectivity separately to iPad, iPhone and PC (W11) is not the problem.

Resetting printer does not work

There are no errors on the TSP650II a test print is fine

There is clearly an issue with the Square IOS software

After 30 minutes a colleague was told by Square Support to purchase a USB receipt printer. A bit pointless for an iPad.

We are a charity so money it tight.

My question is does anyone know what has happened here, and if needed what printer would we purchase

PS I did try connecting to W11 to update firmware on the TSP650 but the downloadable drivers do not cover this printer 😐

Many thanks

[MayaP]

Hi @David11  — thanks for reaching out. I know printer issues are never fun to deal with, and I’m happy to help.

I do see the TSP650II listed on our compatibility page, and it notes that the printer should be connected via network or Ethernet. If it’s currently connected through Bluetooth to your iPad, that could explain the disconnection issues. Has this printer previously worked successfully over Bluetooth?

Also, could you let me know which Square app you’re using, the iPad model, and the current iOS version? That will help me narrow this down.

[David11]

Hi there

The OS is 26.2.1 on a 10th Gen iPad of 64GB (Used 33Gb). It has always been connected by Bluetooth to Square. It now only connects to the iPad but is not recognized by Square (version: 6.92.3so). The only cable (apart from power) goes to the cash draw. We have no Ethernet port close by, only Wi-Fi which connects our LAN to the iPad.

D

[David11]

As you have not replied we have purchased and received a new printer which is compatible with IOS. However it does not appear to work with IOS and there are no instructions. Connecting by blue tooth, or lightning cable does not result in the Square Software recognizing the printer. If we cannot make progress we will have to return the printer and move provider.

Ps the latest IOS update provided some connectivity to the old printer which worked for a while and then failed. Again this is not IOS as the printers always connect to the iPad (Bluetooth) they are not however recognized in Square.