Wow. Every time something like that has happened to me, Iâve had to tell the customer to contact the bank who issued the card. Square doesnât actually make approval decisions. They ask Visa, who asks the bank, and the decision is sent back to Square. Since they are telling Square to decline it, they are usually the only people with all the information. Iâm not sure how much information goes from bank -> Visa -> Square, but I know it is minimal and usually doesnât include a reason, but just a âno.â
One more thing Iâll suggest. This is most likely a Visa debit card. Is there any chance that his card might require a PIN all of a sudden, and not allow transactions without a PIN? Iâve heard of this happening before, but I donât know if itâs really a âthingâ or not.
Lastly, you can contact Square Customer Success and see if they have any more information. Youâd only be able to get that information from them since they canât discuss sensitive account-related issues here.
Sorry I canât be more help.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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