Square terminal constant printer issur

[lvlions]

I have three square terminals, one of which constantly displays printer issue.  Is this a defective unit or is there something to do with it to stop the warning?

[MayaP]

Hey @lvlions, I see this is your first post. Welcome to The Seller community! Glad you could join! 👋😄

Is the terminal up to date? Have you tried deleting and creating the printer station again? If you are getting any error message can you please provide a screenshot of what you are seeing? Also, confirm the brand and model printer you are connecting. Please provide some more details and I can further assist.

Thank you!

[lvlions]

It’s the actual square terminal itself, not a connected printer.  It just shows in red at the top of the screen “printer issue”.  Yes everything is up to date, I bought three terminals at the same time the other two are fine just this one which makes me think it’s a defective unit.

[frances_a]

Thank you for the additional details, @lvlions

You can find some troubleshooting steps for your Square Terminal here. 

If after running through those steps, you continue to have issues with the device, I would recommend reaching out to our direct support team. They can help determine if the Terminal is eligible for a warranty exchange or provide additional troubleshooting. 

Thank you ✨