Square register defaults to Talkback

[shannajones]

My square register reverts back to the Accessibility setting of Talkback every time it goes to sleep. I reset the thing by going into More, settings, accessibility and then Talkback, of course having to click it once, then double click because it won't scroll and talkback makes it difficult. I turn it off and it works fine, until I let it sit and the screen goes off, then talkback has turned itself on again.  Do any of you know how to make it stick?  I called support and he showed me how to at least turn it off so I can scroll and use the thing, but this is very irritating. 

[Lou8 · Accepted solution]

Hi @shannajones, thanks for posting on the Seller Community.

I'm sorry to hear you're experiencing issues with the Talkback functionality of your Register.

If you haven't already done so, performing a factory reset would be the next troubleshooting step in your case. Make sure to send a diagnostic report and upload your support ledger first. Then, follow the steps outlined here.

If the factory reset doesn't fix the issue, I recommend calling or emailing back our Support Team with a video of the behavior. They'll be able to escalate this to our engineering team for further review.

[Lou8 · Accepted solution]

Hi @shannajones, thanks for posting on the Seller Community.

I'm sorry to hear you're experiencing issues with the Talkback functionality of your Register.

If you haven't already done so, performing a factory reset would be the next troubleshooting step in your case. Make sure to send a diagnostic report and upload your support ledger first. Then, follow the steps outlined here.

If the factory reset doesn't fix the issue, I recommend calling or emailing back our Support Team with a video of the behavior. They'll be able to escalate this to our engineering team for further review.

[shannajones · Accepted solution]

After trial and error and a prompt application support engineer's assistance, we found that I had a device plugged into the USB hub of the Register!  So, don't plug chargers into your USB hub or if you did, unplug it, and that will fix the problem! 

[MayaP]

Hey @shannajones,

Thank you for reaching out and providing this update. I am glad you were able to get this fixed. 

If you need anything else don't hesitate to reach out! 😊