Square reader can't pair with the app

[Cocooncoffeebar]

Hi my Square reader suddenly can't pair with the app, it was just charged, the wifi is working, never happened like this before since I started using it last December, I bought it on Nov 29, 2018. When I pressed the power button and hold it there is no Orange blinking light, always red blinking light. Please help!

[Chad]

Hello @Cocooncoffeebar, I'm sorry to hear about the trouble you experienced on Saturday. 

Typically a single blinking red light indicates that the reader is low on battery. Did you try forgetting the reader and re-pairing it? 

Helpful Articles: Square Contactless and Chip Card Reader Troubleshooting

[Reneet6431]

I have an iPhone 11, where/how do you connect the square reader to the cell phone?

[Joe]

Hi there, @Reneet6431 👋 Thanks for reaching out to us here on the Seller Community! 

I'm guessing that you are trying to pair the Contactless & Chip Card reader to your iPhone 11? If so, here is a helpful resource to get your device paired.

I've also merged your post to a similar thread of other Sellers also asking how to pair their reader.

Let me know if you have any questions!

[ch12]

I have an iPhone 6. I can use the magstripe unit no problem but I cannot get my iPhone 6 and the contactless card reader to pair. I have since tried a second contactless card reader and it won't pair with the device. I have tried many times. I have uninstalled the Square app several times and re-installed and it still won't pair. I note that the compatibility list indicates that an iPhone 6 will work with the contactless reader. For some reason, it doesn't work with my iPhone ! Yours, frustrated.

[_Violet]

Hi there, @ch12 Firstly, welcome to the Seller Community! Sorry to hear that you're here because you've run into a frustrating situation with the Contactless + Chip Reader 😞

Since you've encountered the same issue on two separate readers now, my first instinct is that there may be an issue with the device or app. I recommend making sure that you've covered all the troubleshooting steps for the Contactless + Chip Reader listed here. Additionally, please note that the reader requires iOS 12.0+.

If you are still unable to pair the reader after going through the troubleshooting steps, please reach out directly to our Support Team so they can file a ticket for our engineers to investigate.

I hope this information is helpful but please do let me know if you have any additional questions by replying to me in this thread.