I am a market vendor, so I am not wired into a brick and mortar location.
I've been noticing that Square has been dropping h the occasional transaction. To date, there's been 5 that we have specifically caught, but who knows how many have slipped through the cracks during busy markets??
These are transactions we KNOW have processed, but then, later in the day, dont show up in sales at all. The first time we noticed was when a very kind customer contacted us to say she bought one of our products but it hadn't shown up on her bank statement, so, since then, we have been trying to pay more attention. When it happened twice in one market to one of my helpers, we thought it was their error but them it happened to me too, where it shows as approved, but never actually logs, and then there is no record of the transaction at all.
Last week it happened to my husband, and he is meticulous with his record keeping, so it can't be user error at this point.
I couldn't figure out why my profit margins are consistently smaller than projected, but if we account for these dropped sales, it would make sense.
Now, the funny thing is that the first time we tried to reposrt this issue and try to resolve the issue, we were told that because their was no record of the transaction, there was nothing theu could do.
...so we have to just bend over and take it?
I am losing sales from square's inability to finish processing (as mentioned, it shows as going through, and the customer walks away with our product, and only when we check sales during slower periods do we notice it isn't logged AT ALL), and because ilthere is nothing to prove it happened, I can't recoup anything?
I guess I am expected to go into my balance and sales reports while each customer is still standing there, and check that it has logged, and the money is in my account because a finalized sale message isn't enough anymore?
