Square Terminal won't turn on

[abcdefg123]

recently my square terminal out of battery, after a full charge the terminal won't turn on now. I tried using different cables, tried keep charging but still not working. Asked customer service agent over the phone, but she's helpless. keep asking me to charge the terminal... and nothing else she can do to help me get the machine fixed. Any body know how I can fix the terminal? Like even any third party company would work... this machine is over $400 and we can't do anything if the machine is broken after 1 year warranty... if it is the situation then it's a waste of money. DON'T ever get square terminal.

[k_atie]

Hey @abcdefg123, thank you for your post. I'm really sorry to hear about the difficulty you've encountered with the Square Terminal. That's definitely not the experience we want you to have. Below are some quick fixes that can usually help you get your device back up and running. 

Quick Fixes

1. Hold down the power button of the Terminal to verify it is not just asleep.
2. If possible, make sure that the device software is current
3. Make sure that the wall outlet that you are using has power. You can check this by plugging in a different device to see if it starts charging. 
4. Make sure you are using the power adaptor that came with the Terminal.

These are usually common solutions for the Terminal. If the above doesn't work, please try the troubleshooting steps listed in this article. If you are still getting nowhere with your Terminal, we'd recommend getting in touch with our support team who can determine if your device can be warrantied.

Let me know if there is anything else I can do for you!