Hi @anellis. I have used a connected terminal for my payment device since that device was in its first beta test a few years ago. Mine works pretty much perfectly. However, what you are describing (having to physically tap on the screen) was an issue at one time which has been corrected.
It sounds to me like you might have out-of-date software. To update your Square Terminal software, tap ≡ More > Settings > Hardware. Tap General > About Terminal > Software Update. If you don’t see the option to update your software then what I suspect is not it, and I’m sorry to put you through the extra step.
Also, if you haven’t done this, you can try to factory reset the terminal. Here are the steps I copied from the Terminal Troubleshooting Guide:
To reset your Square Terminal:
- Tap ≡ More.
Select Settings > Hardware.
Tap General > About Terminal.
Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.
Tap Reset one last time. From here the countdown will begin and your Terminal will reset.
After you’ve done this, be sure to update the software as I outlined earlier. Then try connecting your Terminal to your POS again.
Let me know if any of that helps, or not.
Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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