Square Register printing names in reverse since updates

[CanbCandy]

Yes this is happening to us also since the last update

We have a video of what is happening in this Dropbox link - unable to attach it to this reply 

https://www.dropbox.com/scl/fi/ixzusg7ez672z5f8emhd0/Video-6-7-2025-11-32-20-am.mov?rlkey=0dw1n1mqgs...

This needs to be a priority patch it’s insane an update would cause this 

This thread was created from a reply on: Register Software Update ISSUES

[Laurie_]

Hi @CanbCandy,

Thanks for reaching out!

I watched your video and want to make sure I’m understanding the issue correctly. From what I saw, when you typed the keys — “t, r, i, o,” followed by another letter that was off-screen, and then “e” — the description field showed “elpirt,” which definitely looks like a bug. I can escalate this to our team right away.

That said, I want to confirm if this is the main issue you’re experiencing, or if you’re also encountering the behaviour mentioned in the older thread you linked, where customer names in orders appear in all caps as LAST NAME/FIRST NAME following a software update?

Once I have all the details, I can reach out to our Engineering Team for further assistance.

In the meantime, you also have 24/7 access to our phone Support Team when calling 1800 760 137 (Mon - Fri, 9 AM - 5 PM Melbourne time), if you need immediate support.

[CanbCandy]

hi

The reverse characters is the main issue, and still continues to happen on the square register