Hey @funnelcakestn. I suspect this is a problem with the Pixel 7. The reason I say this is that, if you do a quick Google search for Pixel 7 hotspot, you’ll see that that particular model had a lot of hotspot connection issues earlier this year. There were patches issued that fixed the problems for some, but not all perhaps. So, the first thing to do is make you that you have all of the OS and firmware updates installed on your phone. If that doesn’t work, this might require a call to their tech support. The fact that this works for your wife on an earlier model phone but not on yours makes it very likely the problem resides in your phone, especially since hotspots were a known problem when that model was released.
Regards,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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