Square Register - Tipping glitch?

[MudFire_Dex]

Hey y'all - I haven't given my team permission to turn tipping on and off - we simply leave it on and bypass it for the transactions where typing isn't necessary. A few times recently tipping has been turned off at the Appointments module access at the register inside of the Device Management settings - but the front desk permissions don't allow staff to do that - any ideas on how this is happening? Seems to happen between transactions?

Register details

OS version 5.49.0025 Model Square Register (1st Gen, v2) 

Applications used

Square Appointments

Version: 6.43

Square Point of Sale

Version: 6.39.1

[VanKalkerFarms]

there are multiple posts I have commented on in the last month that are complying about the same thing of timing getting turned off when no one else has access to that setting.

https://www.sellercommunity.com/t5/Square-Register/Tipping-turning-off/m-p/727388#M2135

https://www.sellercommunity.com/t5/Square-Register/tips-collection-turned-off/m-p/727123#M2132

1 report maybe a fluke but now 3 that I have noticed might point to an issue to look into @isabelle 

[VanKalkerFarms]

@isabelle  or @Helen  any news on this or is it a dead subject?  I've seen multiple more posts about tips being turned of on Square Register specifically.  seems like it is possibly related to updates being pushed out.

[VanKalkerFarms]

I'd say these 3 threads could get merged into one thread if you have a reply to post.

[MudFire_Dex]

Thanks for the other references @VanKalkerFarms I can confirm that last time was after an update - this time I am not sure - time before that I thought they had logged in as me and done it accidentally while uploading new item photos but now am questioning that as well. This one happened between last night at 9pm and this afternoon if that helps @isabelle - we don't use tipping except on our classes so other transactions for small things weren't noticed until someone wanted to tip this afternoon. I didn't check to see if there was an update during this time frame.

[isabelle]

Sorry for the delay @MudFire_Dex & @VanKalkerFarms ! One of our moderators is going to look into this. Thank you! 💘

[MayaP]

Hey there @VanKalkerFarms @MudFire_Dex , I appreciate you guys flagging this! It does look like this escalated and our team issued a fix ( 6.44). Can you confirm what app version your device is on? This is happening on Appointments and Point of Sale app? 

[MudFire_Dex]

Hi @MayaP it is on our Square Register - we captured this the day it happened last week. It has happened 3x total. We double checked our team permissions and no one but us as owners has permission to change that - but it is happening on the register and then because the permission isn't given to them they can't turn it back on - I don't really want them to have that permission enabled to prevent accidental changes to the tipping structure. It seems correlated to updates possibly? Each time it has worked normally the evening prior and someone is noticing on transactions the next day.

Register details

OS version 5.49.0025 Model Square Register (1st Gen, v2) 

Applications used

Square Appointments

Version: 6.43

Square Point of Sale

Version: 6.39.1

[VanKalkerFarms]

hopefully an update can fix the updates breaking the feature 🤣

[MayaP]

Do you guys see an update for 6.44? @VanKalkerFarms @MudFire_Dex ? 

[VanKalkerFarms]

@MayaP I don't have a Square register, nor use tipping, I'm just here because so many people are posting about it and was hoping to see some updates to share.

[frances_a · Accepted solution]

Hi all!  👋

This issue was escalated and our team did find a ticket that would explain what happened. 

On a previous update, there was a bug that caused tipping to be turned off by taking Invoice payments, but a fix has been released as part of our latest update. 

If you do not take payments for Invoices or your Register is fully updated, I would recommend reaching out to our support team for assistance with this.

Thank you! 

[MudFire_Dex]

We are updated now - TY