Square Auto DEACTIVATE my subscription

[the4]

Some of my users who were subscribed on 11/01 were suddenly DEACTIVATED for unknown reasons.

I created a cronjob to automatically subscribe to these users at 00:05.

However, 5 minutes later their subscriptions were not charged and were DEACTIVATED by Square.

Currently, I have manually re-ACTIVATED their subscriptions and everything is working fine. But I would like to know why this issue is happening

Here is my appID sq0idp-Ut5IG3zryI7OkJpYIosx-A. Please help!!!

[MayaP · Accepted solution]

Hello @the4 – I appreciate your patience and for bringing this to our attention. Is this issue still occurring? If so, I recommend reaching out to our support team for real-time troubleshooting. If needed, they can also file a ticket. You can reach them at 1-855-700-6000, Monday to Friday, 6 AM - 6 PM PT. Let me know if you need anything else.