Some (not all) devices stopped being able to find printer

[EDCPaul]

Hi all,

We have a extensive roster of square devices (5 terminals, 2 square stands, 2 ipad mini with square reader and a register) across our multiple retail and hospitality spaces which are all connected to the same mesh network. Recently, one of the terminals and our register that we use for retail stopped connecting with (different) external Epson TM-30 wifi printers. 

The other devices are still connected and work as expected, but the register and terminal don't even show an option for the printers they aren't connecting with. 

Steps I have done:

Restart both machines (Register + terminal)

Restart both printers

Restart the internet

Confirmed the devices are on the same network

Restart the printer wifi via the admin panel

Attempt to add the printers directly via the static IP

Connect the printer directly into the register

Factory reset both machines (register + terminal)

The printers still work fine for the other devices and still aren't recognized by the register + terminal. Anything else I can try? I can't figure out why its just two specific devices out of everything we have.

[Sammie_C]

Welcome to the Square Community, @EDCPaul! Thank you for posting.

Is there a particular time that you noticed that they were no longer connected? Did they both stop at the same time?

Please let me know and I can look into this further.

[EDCPaul]

It spread one by one to each device over a few days until none of our devices worked with the printers we had

[Sammie_C]

I understand, @EDCPaul. I see it has been about a month since you reached out originally.

Are you still having issues with this?

[Eclair]

Hi and Welcome.

I can confirm exactly the same issue.

1 Ipad we use for table side orders is working fine with our Epson TM-30 printers but the register does not since 2 weeks ago.

Customer service confirmed an update for the register that broke wifi printers and told us to wait for an update

[Sammie_C · Accepted solution]

I understand, @Eclair. I am glad to hear they were able to pinpoint the issue.

Did they mention that the update would fix all of the issues you are experiencing, or were you still needing to find fixes for any other issues?

[Eclair]

Hi any update for this issue? We are still facing this issue.

[EDCPaul]

We bought new printers, because we needed them to work in order to continue daily operation