We have two square registers. Both are having issues.
One of them cuts itself off every 10-15 minutes and goes into an endless cycle of restarting itself over and over again. We have to hard reset it to get it back and usually once we log back into everything, it starts all over. The software is up to date. But we completely can't even use it at all, so the $1,000 system is now a paperweight covered in dust.
The other one one has started messing up a lot lately, but it is mostly usable. It kicks us off of our wifi every 2-3 minutes. In the middle of running cards, it will kick us off and the payment won't go through. We have to go into settings and click our wifi again to reconnect every single time. None of the other devices (our phones, our music system, etc.) on the wifi get kicked off, so it is not a wifi issue.
Also, the customer screen will sometimes not let a customer use a card at all. They can still press for receipts on there and type, but when you try to tap or insert or swipe a card, it does nothing. We end up having to type them in on our end. It is up to date on software. We have to restart the whole system to get it back to accepting cards. When the card reader is working, it will let the customer put their card in, and then it sometimes goes back to the item list screen and that's all it will show. It will not show that their card is processing, tell them to remove the card, or give them receipt options. We have tried to dock the customer screen and use it with the cord, neither option fixes the issues.
