Since the update yesterday my square terminal is no longer showing up under settings; hardware

[carriemh78]

There must have been an update yesterday.Since then my square terminal is not showing up under my hardware so i'm unable to use my terminal.

[ryanwanner]

Hello @carriemh78 !

Interesting! You are the second person I've seen today that's reporting that your Square Terminal isn't a hardware option on your main device. Two in one day kind of worries me.

First thing to check would be that your device itself is fully updated--not just the app but the OS itself. After that, try signing out then back in to that device to see if you get the option to connect a Square Terminal to your device again.

@Summer2024Two in one day... could this be something more than just a hardware connection glitch?

[carriemh78]

I figured it out!! Yesterday when I went to my pos app on my phone it prompted me to choose a "mode" and I must have picked the wrong one...it switched the whole layout at checkout as well.   Took me awhile to figure out how to switch the mode back to the original but I did and now the terminal shows back up👍

[Summer2024]

Yay! So glad it is working again. 

[ryanwanner]

@carriemh78  Modes! I completely forgot about modes! I'm glad that it was something that "easy" to fix! I'll have to remember to add mode checking to future troubleshooting steps!

[RelaxPDX]

THANK YOU SO MUCH! This is the answer I needed and I don't understand why "check your mode" isn't listed as one of the things to do. I spent 2 days trying to solve this.

[Summer2024 · Accepted solution]

Thanks for the ping @ryanwanner 

@carriemh78 I'm going to list some different things to try. If none of this works, please let me know by using the "@" when you are replying and I will escalate this to our engineers. 

Quick Fix Steps:

1. Reset Terminal Connection:

   • Power off your Terminal (hold power button for 3 seconds)
   • Wait 30 seconds
   • Power it back on
   • Ensure it's connected to WiFi

2. Check Square App:

   • Force close the Square app
   • Clear app cache
   • Reopen the app
   • Go to Settings > Hardware to check again

3. Verify Network:

   • Ensure Terminal and main device are on the same WiFi network
   • Check WiFi signal strength
   • Try forgetting and reconnecting to WiFi network

4. Re-pair Terminal:

   1. On your Terminal:
      • Go to Settings
      • Select "Reset Connection"
      • Follow prompts to re-pair
   2. On your main device:
      • Go to Settings > Hardware
      • Select "Connect Hardware"
      • Choose "Square Terminal"
      • Follow pairing instructions

If Still Not Working:

1. System Check:

   • Verify Terminal has latest firmware
   • Check main device's Square app is updated
   • Ensure both devices have strong internet connection

2. Network Troubleshooting:

   • Reset your WiFi router
   • Try connecting to a mobile hotspot temporarily
   • Check if other devices can connect