Screen is frozen over an hour now

[SewItFitsES2010]

New to this. Just bought this device… fully charged, accepted terms and conditions, next step was to sign into the internet, I opted for the wifi and hooded it to my cellphone. It said connected… but now the screen is stuck on Network (the following screen after I entered my wifi in) and I can’t back it next. I can’t even turn the machine off!!! Please Help? 

[Ellie_]

Hi there, @SewItFitsES2010,

We are sorry to hear that this happened. What device are you using? We can take a closer look at this for you once we have more information.