Scale Integration no longer allows manual TARE input

[scw]

The title of this thread has been edited from the original: Scale Integration no longer allows manual input.

After updating our POS yesterday (14-08-2025) we can no longer input a manual weight with scale integration. 

For context - we have a bulk foods store & many customers bring in their own containers to fill. We are still able to tare the scales with the container and then fill and re-weigh, but many customers bring in 10-20 jars, have them all weighed & we record weights on the container, they then go and fill their containers while other customers are being served and come back for us to re weigh the container and manually enter the weight of the product into the POS. 

This upgraded has severely impacted the customer experience in store as customers are forced to weigh, fill and re weigh one container at a time and I cannot serve other customers in between. The best 'fix' we can think of is to disconnect the scales so that we can manually input weights, meaning we would have to do that for every single product. 

The scale integration was one of the main reasons we chose a Square POS so it would be very disappointing to have to disable it. Square Support has offered no solutions besides this forum, so please help us! 

[scw]

The most recent update has removed our ability to manually adjust weight on the POS with our scale integration.

This is a key feature we use when our customers bring in their own containers - we weigh and record all their containers, they go and fill them in the store while we serve other customers, they come back and we re weigh and charge them for the product. Not being able to manually adjust weights in the POS means that we need to disconnect the scale (losing scale integration, one of the main reasons we chose square) or else we can only weigh, tare, fill and re-weigh one product at a time, which is a nightmare as soon as there is more than one customer in the store (so always). 

How can we get this upgrade reversed? 

[Katie_SQ]

Thanks for your posts, @scw.

I've reached out to our Product team to request more information behind this change. As soon as I have more to share, I'll reach back out to you here.

Thank you for your patience in the meantime.


I've gone ahead and merged your posts together so that we can track all feedback and updates on this topic in the same place.

[Andreascloud]

We have a bulk foods store and are using square register 6.75sw (os version 5.57.0122) and we can no longer weight an item then take it off the scales and manually enter a weight its just locked out

We do this because we have to tare off container weight from the product as people bring in their own containers.

My question is can I disable this new lockout or can square now tare a weight entered in one of the other apps now?

[Katie_SQ · Accepted solution]

Thank you for reaching out and sharing your feedback, @scw @Andreascloud. 

The recent update to Square's scale integration was implemented to align with the requirements outlined by the National Measurement Institute (NMI).

NMI Compliance Requirements

The National Measurement Institute regulations are designed to ensure fair and accurate trade measurements across Australia. Key requirements include:

- Scales must display zero weight before weighing goods
- Consumers must have a clear view of scales when buying goods by weight
- Only the goods being purchased should be weighed when calculating the price
- The price per kilogram on the scales must match the advertised price

For your specific workflows with customer containers, it's important to note that NMI regulations require that the scale reading must be used as the definitive measurement when scales are connected to a point of sale system. This ensures measurement accuracy and prevents potential discrepancies between what is weighed and what is charged.

We encourage all Sellers to review and understand the government regulations for selling products by weight on the NMI website, as compliance with these regulations is each Australian business's responsibility.

Current Options

At this time, there are two options available:

- Continue using connected scales: This means weighing, taring, filling, and re-weighing one container at a time while the customer is present, following the required NMI process.
- Disconnect the scales: This would allow you to manually enter weights, but you would need to do this for every product and ensure your manual measurement process complies with NMI regulations.

If you're uncertain about compliance for your specific workflow, we recommend contacting the NMI directly to ensure your manual weight entry process would be compliant with their requirements.

We understand this change has impacted your established workflows, and we appreciate your feedback. While we aren't able to reintroduce manual tare functionality at this time, we've shared your concerns with our product team for consideration.

If you have any other questions, please don't hesitate to reach out.

[scw]

Thank you for the explanation @Katie_SQ. 
Obviously we would love the feature returned but we understand why it needed to change.

How can we be notified about these things before they happen in the future. Having it sprung on us and not knowing what has happened and what the options are to fix it cause extra unnecessary disruptions to our operations that could be remedied before the update happens with forewarning. 

[BreeV]

It appears reading other threads  that there has been a software update for the way items can be weighed by CAS scales (purchased from Square) and costed in Retail POS.

Prior to last week we would place the item on the scales and press the item button on POS and it would register the weight, cost it and add to sale. Now it won’t weigh the item until an item button has been pressed. We are a small fruit shop and it has slowed down the process for customers who once could help by placing items on the scale from their shopping basket and now they cant do this or there is a lot of lifting back up and putting back down when the button hasn’t been pressed. We had no notification of this update and square support has referred us to CAS to resolve the issue that is clearly a Square software issue. Anyone else experiencing issues with this change and /or found a way to fix so we can change settings back to the old way of recording weights?

[Laurie_]

Hi @BreeV, I’ve merged your post with an existing thread where this question has already been addressed. You can check out the Best Answer in this thread for more details on the recent updates!

[gulagawholefood]

Another Wholefood store here! This update is ridiculous. And to have no prior warning from Square is very poor service. Unfortunately now, due to the amount of customers who bring in their own containers, we will be looking elsewhere for our POS requirements 

[Pantree123]

Another wholefoods store here with the same issue - anyone have any recommendations for a new POS with integrated scales that this isnt occurring with...

[scw]

I was speaking with someone from idealpos yesterday x