Sorry to hear about this issue, @ianmkoya!
Here are a few troubleshooting steps I recommend trying:
1. Check that your printer paper is correctly loaded in the proper orientation.
2. Perform a hard reset of your mPOP printer/cash drawer. For specific instructions on how to do this, please refer to resources provided by Star Micronics.
3. If the hard reset doesn't resolve the issue, try unplugging your printer, deleting the printer profile in your Square app, and setting everything up again to see if that restores normal printing.
Should you continue to experience problems after trying these steps, please contact our Support team so they can investigate further and potentially escalate your case to our Engineering team if needed.
Please reach out if you have any other questions!
