Printer Profiles

[Fishman_Tim]

Hey all, I've had a problem properly setting up my Printer Profiles, specifically with regards to printing Order Tickets for my Cash POS and my Kitchen Printer.

I will set everything up properly with regards to selecting the categories that I want to print Orders for, IE every category relating to Take Out as I want to print Take Out Orders for my kitchen team as well as a copy for the FOH retail team.

The choosen categories never match up between the Square Dashboard on my computer and the Hardware setting in my Square Register.

Currently on the Square Register it wont show ANY categories to select for Instore Order Printing, thats fine. This shows up in the Square Dashboard and I select the appropriate categories.

However various other random items from my shop will send out Order Tickets to both my printers.

I will check the Item in the system to confirm that that are not tagged in anyway to my SELECTED categories to print and they aren't.

I have NO IDEA why this problem persists.

This has been an issue since the beginning of the year, I have called on many occasions.

WHY DOES THIS PROBLEM PERSIST.

It makes it VERY DIFFICULT TO USE SQAURE FOR MY BUSINESS 

[frances_a]

Hello @Fishman_Tim 👋

I'm sorry to hear you are experiencing issues. 

We did have an issue with orders placed online missing certain items. A new version of our apps was released including a fix for this issue, but we have since heard a couple of reports from Sellers still experiencing issues. We have been able to confirm the update was missing for those Sellers. 

Can you please check that all of your devices are running the most recent operating system available for them, and all of your Square apps are updated? 

If the issue persists after updating, I would recommend reaching out to our support team. They will be able to see the version of the app you are currently running and determine if the best way to address this issue. 

Thank you.